123.hp.com/ojpro6978 Printer Technical Setup Support

About HP OfficeJet Pro 6978 Printer

HP OfficeJet Pro 6978 is a multi-tasking, rapid fast printer that is capable of print, fax, scan, copy and web functions. It is primarily a Thermal OfficeJet printer that can print at a speed of 22PPM. HP OfficeJet Pro 6978 can offer a high Ink yield and henceforth considered to be a best fit for Offices and Enterprises. The Control Panel is built through a 2.65 inches high graphic touch screen display that comes to you pre-loaded with on-demand business apps for easy printing. Now you can multi-page scan and copy documents using the integrated Automatic Document Feeder. HP ePrint is a remote print service that offers the advantage to its users to print from anywhere.

Auto wireless connect

HP Auto-wireless is an automatic feature that would enable your printer to get self-configured and then to get connected to a wireless network. Thus eliminate the hassles of connecting a bunch of cables to printer or the rigorous way of manually settings the wireless network. Now 123.hp.com/OJPro6978 Setup screen is powered up for you to change the network settings during a wireless installation process.

Wireless connection

Get the HP OfficeJet Pro connected to the Internet Network by accessing the 123.hp.com/OJPro6978 Setup that is available in the control panel. All you may have to know is the Wireless Network name and WEP Key to get printer wireless connected. Now you can print fast and accurate from a remote location using Laptop, Mobile and Tablet etc.,

USB port

HP OfficeJet Pro wireless connection setup can be achieved through using USB port. This is especially true for printers that do not have a touch screen control panel for a printer setup. Easy install the HP OfficeJet Pro 6978 software and specify USB wireless connection setup. Simply connect the USB cable to printer and its far end to computer and then finish up the HP Printer Setup process.

123.hp.com/ojpro6978 Unboxing

123.hp.com/ojpro6978 Printer


123 HP OfficeJet Pro 6978 Software Installation

Get the printer software updated regularly and thus achieve a high performance from your HP OfficeJet Pro 6978 Printer. Always ensure that these drivers are installed to support the every needs of your OfficeJet. Some of the given below steps are meant to be followed for installing the drivers successfully. Make it a practice to download the printer driver and updates from 123.hp.com/ojpro6978.

Install HP Printer Software for Windows

Steps to follow:

  • Generally the printer driver installation can be done in two ways. One being the CD disk installation and the next is download driver from support.hp.com/ojpro6978
  • Check out for the most aptly suited printer driver and then click Download button to save it in your computer
  • Go to the download section and then double click Auto Setup file to run it
  • Follow the screen instructions and then enter the name for your printer
  • Click Next button and then provide the USB connection. At once get your printer USB cable connected to the computer
  • Click Next button and then run through the auto setup program to end software setup

If the printer installer wizard is unsuccessful in establishing a connection to computer and ends up displaying an error message then the ultimate solution to the problem is to uninstall the current driver.

  • Open the devices and printers folder and then check out for the HP OfficeJet Pro 6978 Printer presence
  • Now select the HP OfficeJet Pro and its respective drivers to click the Uninstall button. Follow the screen instructions to remove the driver from your computer
  • Connect one end of the Ethernet cable to the HP Officejet Pro 6978 printer port and then connect the other end to the port available on the network router.
  • Reboot the computer OS and then once again repeat the above procedure to reinstall the printer driver
  • It is always recommended that you give a Test Print at the last stage of Software Installation

Install HP Printer Software for Mac

Steps to follow:

  • At first try to read the printer manual to know about the requisite printer software and driver present in your HP OfficeJet Pro 6978
  • Open the safari browser and then visit 123.hp.com/OJPro6978 page. Search and download the correct printer driver for your Mac OS
  • Disconnect the USB cable from printer prior to the software setup
  • Double click the auto setup file and then follow up with the screen instructions
  • Specify the printer name and then click Next button
  • Now connect the USB cable to HP OfficeJet 6978
  • When the installer prompts for the connection type then provide USB Connection. Click Next
  • Progress through the USB setup wizard to accomplish the printer driver installation
  • You can now try to restart the Mac computer system

If the printer installer cannot establish a connection to your computer and ends up in throwing an error message then to resolve this problem you may have to uninstall the current printer driver.

  • Click the apple menu button and then select System Preferences folder. Double click the printers and scanners folder to open it
  • Select to highlight the HP OfficeJet Pro 6978 Printer. Click the Remove button
  • Follow the onscreen instructions to uninstall the officeJet driver
  • Restart the Mac computer and then follow up with the above instructions to reinstall the printer driver

HP OfficeJet Pro 6978 Wireless Setup for Windows

At the very beginning get your HP OfficeJet Pro 6978 configured to a 802.11b/g/n network. Then try to make a note of the Service set Identifier and then WEP Key from the router access point. Now power up the router, printer and computer devices for an start up. Methodical steps to follow for the HP Wireless Setup Windows

  • Step 1:Touch the screen panel to activate the printer menu. Flick through the list to select Setup
  • Step 2:Tap Network Settings and then select wireless setup wizard
  • Step 3:Once the list of wireless networks is available over the screen then scroll to select the desired router
  • Note: If the HP OfficeJet Pro 6978 cannot configure to the required router access then you can get it through adding a wireless network.
  • Step 4:Enter the New Wireless Network name and then tap OK button. If prompted for an password then go ahead to enter the WEP key
  • Step 5:Touch OK tab and then pass the network authentication method. Now check for the wireless LED light to glow steadily

HP OfficeJet Pro 6978 Wireless Setup for Mac

Steps to follow:

  • Keep the printer, router and computer always powered up. Also try to hook up your Mac computer to a Internet Connection
  • Always keep a check in the wireless range that exists within your printer and computer
  • Disable all the other wireless devices that connects the Macintosh. This will ease out the entire process of printer wireless setup in Mac
  • Press the Home button and then flick through the printer menu to select Setup button
  • Touch Network Settings and then tap Wi-Fi Protected Setup wizard
  • Now select the option Push Button method. Momentarily find for the nearest available WPS Router and then press the Push Button
  • Tap OK button and then wait for few minutes to get a list of routers over the display
  • Now select the desired wireless network and then tap OK button
  • Provide in the WPA text and tap OK for establishing the HP OfficeJet Pro 6978 WPS Setup
  • Later on go to the Apple menu and then select the option About this Mac OS. Click the Update button
  • Once the Mac OS is upgraded to a new version then try to perform a Mac restart
  • Get to the Mac System Preferences and then open up the printers and scanners folder
  • Click Add a Printer ‘+’ sign button. Over the windows pane try to select the printer model and its series number to click Next button
  • Remember to choose Wi-Fi Network and then furnish the WPA Passphrase. Click Next button
  • Follow through the screen instructions and then click Add button
  • You should now have the HP OfficeJet Pro 6978 added to the Mac print queue listing
  • Now you are completely free to reconnect the other wireless devices to the Mac system

HP OfficeJet Pro 6978 troubleshooting

HP OfficeJet Pro 6978 Offline Issue Windows

If you get an Offline error in the printer control panel and also unable to print then this problem in most of the probability comes from within your computer. This should be due to the outdated printer driver installed in your computer. Adding further this may results in HP OfficeJet Pro 6978 Printer denigrating to offline mode.

HP Print and Scan Doctor troubleshooting

It is far too easier to select the default printer status with the existing pre-installed driver. However make sure that the printer does not enter Offline Mode. This problem can get even worse if your computer is installed with a many number of printers.

  • Now you can reset the printer power and then once again go to devices and printers folder to find for the HP OfficeJet Pro 6978
  • Right click printer to select See what’s printing. Click Printer menu and then select the current print task to print it again

  • Check for the printer port configuration

    Update the Printer Firmware

    Get the regular Firmware updates from HP Support site and then install it in your computer. This should definitely improve in the performance of your HP OfficeJet Pro 6978.

    HP OfficeJet Pro 6978 Offline Issue Mac

    HP OfficeJet Pro 6978 Printer is not found during the Mac Installation is most certainly refers to the printer offline issue. You get this error message over the control panel due to improper USB cable attachment or otherwise printer itself is powered off.

    Network Printer Offline

    Delete other printers from Mac Print Queue